Serendipity has provided shuttle transportation to Silicon Valley for over 17 years and has a substantial client list. Our clients are some of the valley’s largest companies and Serendipity has been able to provide the professional and excellent service they deserve and expect.
The transportation industry is competitive and we strive to retain a strong market share. We are not willing to compromise on safety, training and fairness to employees to compete with other companies that may not have the same standards. In other words, we do not feel it is fair to pay a driver minimum wage to carry the most precious cargo (people) in very difficult traffic conditions (Silicon Valley/Bay Area) for the sake of getting new business, or that the driver is preoccupied because he/she lacks medical insurance. Our Corporate partners tend to share our view and feel that they receive the best value with Serendipity
Our philosophy…
“If We Don’t Take Care of the Customer, Someone Else Will”
To accomplish this, we focus on complaint” prevention” by taking a proactive approach to customer service instead of a reactive stance with respect to customer complaints.
Serendipity treats all of our clients with the utmost respect and treats them with the highest priority; Or Management team is ready to assist with any of your transportation needs. We are equipped to handle last minute changes as well as respond quickly to service issues. Serendipity’s flexibility is essential to our overall operations and is shared by both driver and office team support to make our passengers and client’s transportation occur smoothly.
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